Water, sewer and garbage are "utilities," each funded by the fees charged to customers to cover the cost of providing each of those utility services. Costs include daily labor and supplies as well as long term capital improvements.
Many cities sold their utilities, or contract out their utility services. Biggs runs its own water and sewer systems -- both operations requiring licensing and continual monitoring by certified professionals. Garbage service is contracted to Waste Management, Inc., but the service is billed to customers through the monthly City utility billing systems.
The City also operates its own electric utility -- serving customers within the city limits while PG&E serves those outside the city limits. For more information about these services, see the menu to the left of this page. To start or stop service, or to inquire about your utility bills, contact the City customer service office.
Customer Service, Utility Billing
Utility Billing Questions
What is the typical billing cycle and when are utility bills due?
As set forth in Biggs Municipal Code 10.30:
-15th Day of the month*: Meters are read on or about the 15th.
-Last Business Day of the month: Bills are mailed via US Postal Service or electronically delivered thru the on-line payment system.
-10th of the month: Payments are due.
-20th of the month at 4:00 PM*: Payments must be received to avoid late charges.
-21st* of the month delinquent account notices are mailed to the billing address.
NOTE: Payments must be received by the City by 4:00 PM on the 20th* to avoid late charges.
Some on-line bank payment systems fail to deliver payments by the 20th when the 20th is set as the due date.
*If this date falls on a weekend or holiday, the date will shift to the next business day.
Accounts still past due will be scheduled for shut off in approximately 15 days. If a utility service is shut off there is an additional $50 reconnection charge.
7 days prior to utility shut off, a shut off notice is mailed to the billing address.
Payments must be received by the City of Biggs by noon on the scheduled utility shut off date to avoid utility shut off.
Payments made via the City of Biggs Xpress Bill Pay on-line payment system are received, processed and posted on the same or the next business day.
I am moving to a house in Biggs, how do I start up utility service?
Contact City Hall at 868-5493. You can also download a UTILITY SERVICE APPLICATION form. Identification and an official document with your Social Security number is required. A utility deposit is also required.
How much is my utility deposit?
Utility deposits are 2 times the average total monthly utility bill for property owners, or three times the average monthly utility bill for renters. Each address must be calculated because water and electric usage varies from house to house depending upon historical usage.
Where do I sign up for electric, gas, garbage and telephone service?
Electric service, water, and sewer service is provided to residents of the City of Biggs through Biggs Municipal Utilities, Biggs City Hall 465 C Street, 530-868-5493.
Gas service is provided to residents through Pacific Gas and Electric Company (PG&E). Customers may arrange for gas service by calling 800-PGE-5000.
Telephone service is provided to residents through AT&T. Customers may arrange for phone service by calling 800-288-2020.
Cable television service is provided to residents by contacting Comcast Cable at 800-290-6528.
Garbage service is provided to residents by contacting Waste Management at 530-893-4777 or www.wm.com.
What charges are on the monthly City of Biggs utility bill?
Water, sewer, and electric service. There are also infrastructure improvement fees for water & sewer.
What is the billing cycle and when are utility bills due?
Meters are read on or about the 15th of the month. Bills are sent on the last business day of the month. Utility bills are due on the 10th of the month following service and become delinquent if unpaid by 4:00 PM on the 20th.
When are late fees posted?
Late fees are posted on the first business day following the 20th of the month. If the 20th falls on a weekend or holiday, customers may pay on the next business day without accruing a late penalty.
What is the late fee amount?
10% of amount due or $10, whichever is greater.
What is the fee for returned checks or other forms of dishonored payments?
If my home is vacant, do I still have to pay water and sewer fees?
Contact information and office hours: See Utility Service Application in: